About the New HTC One® Promotion
Q. Who can participate in this program?
A: Anyone with a qualifying used smartphone, purchasing a new HTC One® phone. See online trade-in tool for list of qualifying smartphone devices.
Q. Are there any dates I should consider?
A: Yes, there are important promotion dates:
- Purchase the new HTC One® between 5/2/13 – 5/5/13
- Save a quote by no later than 11:59 PM EST on 5/5/13
- Trade in and required information must be postmarked by 5/31/13
Q. Why should I trust this trade-in program?
A: HTC Trade Up and our administrator Clover Wireless (The Wireless Source "TWS") have more than 20 years' experience evaluating and trading in used electronics. Together we provide the maximum trade-in value for your used phone. If necessary, we will instead determine the most environmentally friendly and fully compliant way to recycle it.
Q. How do I get paid?
A: Simply start the process by selecting your qualifying used smartphone and answering a couple of questions about it. We'll then give you an estimate for your phone. Next you buy a new HTC One® phone and send us the required information. We'll then email you clear instructions for packaging and mailing in your old device. Once Clover Wireless verifies the phone you're trading in meets the requirements, you will be mailed a prepaid Visa Card for the estimated value. Please note the card is issued mailed from Clover Wireless, not HTC.
Q. What happens with my smartphone once I mail it in?
A: Clover Wireless reconditions the phone for resale or recycles it. We employ a zero tolerance landfill policy.
Q. Could my phone be resold overseas?
A: Yes, frequently overseas markets have a greater demand for previously owned consumer electronics. We remarket only fully functional products to legitimate businesses overseas.
Q. Do you ever donate items?
A: Yes. Sometimes Clover Wireless donates phones to shelters, senior citizen homes and schools.
Q. Are you a certified recycler?
A: Yes. Clover Wireless is a certified, audited and registered ISO 14001 reseller and recycler. We work with a dedicated end-of-life service partner who is both BAN and RIOS certified and exceeds all government regulations.
About Trade-in Values
Q. How is my trade-in value determined?
A: Your trade-in value is based on the current resale market of your specific device, make, model and condition. We constantly analyze markets to ensure you get a fair trade-in value. What's your phone worth? What's your phone worth? Find out!
Q. Do trade-in values ever change?
A: Yes. Clover Wireless reviews current trade-in value tables and updates phone estimates based on current market conditions. Once you have you have received your estimate, it is only valid for 30 days. NOTE: For this promotion a quote must be saved by 11:59 PM EST on 5/5/13.
Q. Will my trade-in estimate ever change?
A: Yes. The estimated value is only valid for 30 days. As long as we receive your used phone within 30 days of the initial estimate, and the phone is in the condition you reported then your quoted value remains the same. After 30 days the quoted estimate is subject to change upon final verification. NOTE: For this promotion a quote must be saved by 11:59 PM EST on 5/5/13.
About Acceptable Products
Q. What products will you accept?
A: A list of qualifying smartphones is available once you begin your estimate. Start now.
Q. What if my phone isn't listed?
A: If your phone is not listed then it isn't eligible for this program. However, it can still be recycled for free by selecting: "Don't Know/Other" from the menu.
Q. What if my phone's condition differs from what I represented?
A: Clover Wireless reserves the right to recalculate the value of any phone using the same original parameters. You are under no obligation to accept the recalculated estimate and no trade is final until you have mailed us the device.
Q. Does a damaged product qualify for a trade-in?
A: Maybe. Some products may contain physical or functional defects and still qualify. However, to receive the maximum trade-in value your phone should be in working order.
Q. Should I send in my phone's accessories?
A: You can, but it's not necessary. Unless specifically asked for during the product evaluation accessories (including power cords, chargers, batteries, holders) are not required.
Q. Can I trade in more than one item?
A: Yes. Each item is valued individually and assigned a unique tracking number to ensure traceability through resale or recycling. You will receive a separate prepaid Visa card for multiple trade-ins.
Q. What about my personal data on the phone?
A: We encourage you to clear any personal data before mailing it in. Once a phone is mailed, it cannot be returned. For phones with built-in memory, all numbers, contacts, data files and other information are completely erased and the device is restored to its original settings. Any SIM cards received with phones are removed and destroyed.