FAQs

Q. Who can participate in this program?

A: Anyone with a qualifying used iPhone 4S or iPhone 5 and has purchased a new HTC One® or HTC One mini phone.

Q. Why should I trust this trade-in program?

A: HTC has selected Clover Wireless (The Wireless Source "TWS") to fully administer the HTC Trade Up program. Clover has more than 20 years' experience evaluating and trading in used electronics. Clover will provide the maximum trade-in value for your used phone. If necessary, Clover will instead determine the most environmentally friendly and fully compliant way to recycle it.

Q. How do I get paid?

A: Simply start the process by selecting your qualifying used smartphone and answering a couple of questions about it. We'll then give you an estimate for your phone. Next you buy a new HTC phone and send in the required information. You will receive an email with instructions for packaging and mailing in your old device. Once Clover Wireless verifies the phone you're trading in meets the requirements, you will be mailed a prepaid Visa Card for the estimated value. Please note the card is issued mailed from Clover Wireless, not HTC.

Q. What happens with my smartphone once I mail it in?

A: Clover Wireless reconditions the phone for resale or recycles it. Clover employs a zero tolerance landfill policy.

Q. Could my phone be resold overseas?

A: Yes, frequently overseas markets have a greater demand for previously owned consumer electronics. Clover remarkets only fully functional products to legitimate businesses overseas.

Q. Do you ever donate items?

A: Yes. Sometimes Clover Wireless donates phones to shelters, senior citizen homes and schools.

Q. Are you a certified recycler?

A: Yes. Clover Wireless is a certified, audited and registered ISO 14001 reseller and recycler. We work with a dedicated end-of-life service partner who is both BAN and RIOS certified and exceeds all government regulations.

iPhone 4S and 5 Trade-In Promotion

Q. Who can participate in this promotion?

A: Anyone with a qualifying used iPhone 4S or iPhone 5 and has purchased a new HTC One® or HTC One mini phone.

Q. How long is this promotion?

A: The promotion dates are 9/10/2013 – 9/30/2013, this will be the period of time in which you can purchase your new HTC One or HTC One mini. Your qualifying trade in must be post marked by 10/12/2013 in order to qualify for the minimum trade in payment.

Q. Can I trade in any other iPhone?

A: The iPhone 4S and iPhone 5 are the only phones that qualify for the minimum $150 trade in value. Other iPhones can be traded in; however, they will be subject to the standard trade in value listed on the site. The qualifying devices listed in the on-line Tool are the following:

  • A1387 iPhone 4S 16GB US AT&T/T-Mobile
  • A1387 iPhone 4S 16GB US Verizon/Sprint/Cricket/US Cell
  • A1387 iPhone 4S 32GB US AT&T/T-Mobile
  • A1387 iPhone 4S 32GB US Verizon/Sprint/Cricket/US Cell
  • A1387 iPhone 4S 64GB US AT&T/T-Mobilel
  • A1387 iPhone 4S 64GB US Verizon/Sprint/Cricket/US Cell
  • A1428 iPhone 5 16GB US AT&T/T-Mobile
  • A1428 iPhone 5 16GB US Verizon/Sprint/Cricket/US Cell
  • A1428 iPhone 5 32GB US AT&T/T-Mobile
  • A1428 iPhone 5 32GB US Verizon/Sprint/Cricket/US Cell
  • A1428 iPhone 5 64GB US AT&T/T-Mobile
  • A1428 iPhone 5 64GB US Verizon/Sprint/Cricket/US Cell

About Trade-in Values

Q. How is my trade-in value determined?

A: Your trade-in value is based on the current resale market of your specific device, make, model and condition. We constantly analyze markets to ensure you get a fair trade-in value. What's your phone worth? Find out! Q. Do trade-in values ever change?

Q. Do trade-in values ever change?

A: Yes. Clover Wireless reviews current trade-in value tables and updates phone estimates based on current market conditions. Once you have you have received your estimate, it is only valid for 30 days.

Q. Will my trade-in estimate ever change?

A: Yes. The estimated value is only valid for 30 days. As long as we receive your used phone within 30 days of the initial estimate, and the phone is in the condition you reported then your quoted value remains the same. After 30 days the quoted estimate is subject to change upon final verification.

About Acceptable Products

Q. What products will you accept?

A: A list of qualifying smartphones is available once you begin your estimate. Start now..

Q. What if my phone isn't listed?

A: If your phone is not listed then it isn't eligible for this program. However, it can still be recycled for free by selecting: "Don't Know/Other" from the menu.

Q. What if my phone's condition differs from what I represented?

A: Clover Wireless reserves the right to recalculate the value of any phone using the same original parameters. You are under no obligation to accept the recalculated estimate and no trade is final until you have mailed us the device.

Q. Does a damaged product qualify for a trade-in?

A: Maybe. Some products may contain physical or functional defects and still qualify. However, to receive the maximum trade-in value your phone should be in working order.

Q. Should I send in my phone's accessories?

A: You can, but it's not necessary. Unless specifically asked for during the product evaluation accessories (including power cords, chargers, batteries, holders) are not required.

Q. Can I trade in more than one item?

A: Yes. You are eligible to submit mulitple trades, however you must complete one trade submission at a time and have individual proof of a new phone purchased for each trade-in item you submit.

Q. What about my personal data on the phone?

A: It is best to clear any personal data before mailing it in. Once a phone is mailed, it cannot be returned. For phones with built-in memory, all numbers, contacts, data files and other information are completely erased and the device is restored to its original settings. Any SIM cards received with phones are removed and destroyed.


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