• 1 Get a quote
  • 2 Enter new phone details
  • 3 Mail your old phone

Enter information for your old phone:

How to locate your service provider
You can identify your service provider by simply looking at an old bill. The bill should indicate which company provides your cell phone service.
How to locate your phone's brand
The brand of your phone can be located on the handset itself - often directly above the display screen or on the back of the phone. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.
How to locate your phone model
Your phone model is typically identified on the back of the phone behind the battery. Simply remove the phone battery and locate the label adhered to the phone. Still can't find your phone's model? Click "Don't Know / Other" and we'll take care of it for you.
How to locate your service provider
You can identify your service provider by simply looking at an old bill. The bill should indicate which company provides your cell phone service.
How to locate your phone's brand
The brand of your phone can be located on the handset itself - often directly above the display screen or on the back of the phone. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.
How to locate your phone model
Your phone model is typically identified on the back of the phone behind the battery. Simply remove the phone battery and locate the label adhered to the phone. Still can't find your phone's model? Click "Don't Know / Other" and we'll take care of it for you.
How to locate your processor brand
Your processor type is listed in your owners manual and typically displayed on the casing as a sticker - often directly on the front face of your device. Still can't find your product's processor type then you may need to turn the device on and follow the instructions under Processor Speed. There you will find both.
How to locate your processor brand
Your processor type is listed in your owners manual and typically displayed on the casing as a sticker - often directly on the front face of your device . Still can't find your product's processor type then you may need to turn the device on and follow the instructions under Processor Speed. There you will find both.
How to locate your processor brand
Your processor type is listed in your owners manual and typically displayed on the casing as a sticker - often directly on the front face of your device . Still can't find your product's processor type then you may need to turn the device on and follow the instructions under Processor Speed. There you will find both.
How to locate your processor speed
Your processor speed is most easily identified by turning the device on and following the simple three step process shown in the Processor Identification Steps linked here. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.
How to locate your processor speed
Your processor speed is most easily identified by turning the device on and following the simple three step process shown in the Processor Identification Steps linked here. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.
How to locate your processor speed
Your processor speed is most easily identified by turning the device on and following the simple three step process shown in the Processor Identification Steps linked here. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.
How to locate your monitor brand
The brand of your monitor is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.
How to locate your monitor brand
The brand of your monitor is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.
How to locate your computer brand
The brand of your computer is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.
How to locate your computer brand
The brand of your computer is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.
How to locate your computer brand
The brand of your computer is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.
Is the phone fully functional?
  • Yes: My phone will both send and receive a phone call. All the features on my phone are in full working order (camera, keyboard, software, touch screen & ports). I have removed or disabled my personal lock code or password.(if Apple, I have gone to Settings on my iPhone and under iCloud I have switched off Find My iPhone.)
  • No: One or more features on my phone are not working. My phone will not make or receive a call. User lock is activated.(if lock is activated phone is not eligible for trade value.)
Is the phone fully functional?
  • Yes: My phone will both send and receive a phone call. All features on my phone are in full working order (camera, keyboard, software).
  • No: One or more features on my phone are not working. My phone will not make or receive a call.
Is the screen broken, damaged or leaking?
  • Yes: My phone screen/LCD is damaged, scratched, cracked or leaking. The display is no longer fully functional. The screen shows signs of leakage or bleeding.
  • No: My phone screen/LCD has no scratches or blemishes. The display is fully functional and working. There is no evidence or bleeding or leakage.
Is there any liquid damage or corrosion?
  • Yes: Look for the liquid indicator behind the battery. If the sticker is no longer white and has changed colors, then liquid damage has occurred and you must answer "yes" to the question.
  • No: The liquid damage indicator behind the battery is white and no liquid damage is visible.
Is the hinge cracked?
  • Yes: The hinge has visible cracks, damage or is separated. The hinge no longer functions correctly (for example: auto shut off feature, stop feature, latch, etc.)
  • No: The hinge functions correctly and shows no physical signs of damage.
Is the phone locked?
  • No: Phone is able to send and receive calls and all features are working without the need to enter any unique code or password prior to use.
  • Yes: Phone requires user to enter a unique code or password before sending and receiving calls or using other phone features (camera, keyboard, software). Typically a 4-digit numeric code of your choosing unless your phone permits the use of a longer password.
Is the computer fully functional?
Your computer is able to properly power on and stay on, and it is not overly noisy indicating a problem with the cooling fan motor. If you can answer to the affirmative to these points, then please select YES.
Is the computer fully functional?
Your computer is able to properly power on and stay on, and it is not overly noisy indicating a problem with the cooling fan motor. If you can answer to the affirmative to these points, then please select YES.
Is the pc fully functional?
Your computer is able to properly power on and stay on, all the keys are working, including any track ball or touch pad mouse, and it is not overly noisy indicating a problem with the cooling fan motor. If you can answer to the affirmative to these points, then please select YES.
Is the pc fully functional?
Your computer is able to properly power on and stay on, all the keys are working, including any track ball or touch pad mouse, and it is not overly noisy indicating a problem with the cooling fan motor. If you can answer to the affirmative to these points, then please select YES.
Is the pc fully functional?
Your computer is able to properly power on and stay on, all the keys are working, including any track ball or touch pad mouse, and it is not overly noisy indicating a problem with the cooling fan motor. If you can answer to the affirmative to these points, then please select YES.
Is this Video Game in Good Physical Condition?
If CD, there are no deep scratches, if cartridge, there are no damage to the connectors, that would prevent proper loading or impair game play.
Is the Video Game in Good Working Order?
The game loads properly and all intended functions of the game operate fully when played on the intended Game System for this game.
Who provides your Satellite/Cable service?
Your provider's name is found on your monthly service bill.
What Model or Type is your Receiver?
Your model/type should be found on the sticker on the back or bottom of your device.
Is the PC fully functional?
  • Yes: My laptop powers up and can complete the startup process (boot up). All keys, ports and drives are included and fully functional. The LCD has no bad pixels represented by lines, shading or dead spots on the screen.
  • No: One or more features on my laptop is not working. My laptop does not power up, has missing and/or nonfunctional keys, ports or drives. The LCD has bad pixels.
Is the computer in good physical condition?
  • Yes: My device is like new or has minimum scratches or wear and tear. There is no personalization on my device like stickers, company logos, or personal name/initials that can not be removed.
  • No: My device has multiple scratches with heavy wear and tear. There is personalization on my device like stickers, company logos or personal name/initials that can not be removed.
Do you have the power cord?
  • Yes: The power cord that belongs with the PC is included and operates properly.
  • No: The power cord that belongs with the PC has not been provided.
Is Hard Drive present?
  • Yes: The hard drive for the PC is in tact inside the PC casing and no attempts have been made to physically damage the hard drive in order to make inoperable.
  • No: The hard drive for the PC has been removed or physically damaged in order to make inoperable.
Is the device fully functional?
  • Yes: My device is fully functional. All the features on my device are in full working order (software, touch screen & ports). I have removed or disabled my person lock code or password.
  • No: One or more features on my device are not working. User lock is activated.
Is the device in good physical condition?
  • Yes: My device is like new or has minimum scratches or wear and tear. There is no personalization on my device like stickers, company logos, or personal name/initials .
  • No: My device has multiple scratches with heavy wear and tear. There is personalization on my device like stickers, company logos, or personal name/initials.
Is the screen damaged or leaking?
  • Yes: My device screen/ LCD is damaged, scratched, cracked and/or leaking. My touch screen has dark shaded area or blotches. The display is no longer fully functional. The screen shows signs of leaking or bleeding from the edges.
  • No: My device screen/ LCD has no scratches, dark shaded or blemished areas. The display is fully functional and working. There is no evidence of bleeding or leakage from the edges. My touch screen is fully functional.
Includes a power adapter & computer cable?
  • Yes: I have included the power adapter and cable(s) for my device.
  • No: I have no power adapter or cable(s) for my device.
If you haven't purchased your new HTC phone yet, you can click Save for Later to store your information and Estimate ID number. Then, come back once you’ve purchased your new phone and are ready to complete the Trade Up process.

OR

You can click Continue if you’ve purchased your new HTC phone and are ready to complete your Trade Up now.

HTC, the HTC logo and HTC One are the trademarks of HTC Corporation. iPhone is a registered trademark of Apple Inc. Screen images simulated.

Exclusive! iPhone® owners get 2 refund options:

Through October 21, 2012 only

1) Get a urBeats headset ($99 value)
When you buy an HTC One XTM and trade in your used iPhone®*

HTC One X comes with integrated Beats AudioTM so all your entertainment has a deep, rich, immersive sound. The experience continues when paired with powerful Beats Audio headset.

OR

2) Get the Trade Up estimate in cash for your used iPhone
(cash = Visa® Prepaid Card!)

*Subject to eligibility requirements. For full details see Terms and Conditions

Trade Up estimate:

$
Estimate ID:
-
Complete your Trade Up by:
12/28/14
Brand:
-
Model:
-
Service provider:
-